KRISMARCE

At KRISMARCE, we are committed to offering pieces crafted with elevated standards of quality, design, and care. If for any reason your purchase does not fully meet your expectations, you may request an exchange or return in accordance with the conditions outlined below.

1. GENERAL CONDITIONS

 We accept exchanges or returns for products that:

• Have not been worn or used.
• Show no signs of wear, washing, alteration, or damage caused by the customer.
• Retain all original tags, packaging, and accessories delivered with the purchase.
• Remain in the same condition in which they were received.

KRISMARCE reserves the right to refuse returns that do not comply with these conditions.

2. QUALITY WARRANTY

The warranty exclusively covers manufacturing defects or imperfections related to the quality of the product.

The warranty does not apply in cases involving:

• Misuse or natural wear and tear of the garment.
• Improper handling.
• Alterations, repairs, or modifications made by third parties.
• Washing or care practices contrary to the garment’s care instructions.
• Signs of excessive use, extreme friction, or damage occurring after delivery.

Each request will be carefully evaluated by the KRISMARCE team to determine warranty eligibility.

3. TIMEFRAME FOR EXCHANGES OR RETURNS

Requests must be submitted within fifteen (15) calendar days from the date the order was delivered.

Once the request has been approved, the product must be shipped within the following ten (10) calendar days.

KRISMARCE is not responsible for requests submitted outside these timeframes.

4. EXCHANGES AND STORE CREDIT

Exchanges for size, style, or store credit are subject to inventory availability.

If the exchange request is approved, the customer may choose between:

• An exchange for another product.
• A voucher or balance for future purchases.
• Store credit for future purchases.

Approved exchanges will not incur additional administrative processing fees; however, shipping costs may vary depending on the customer’s location.

5. RETURNS AND REFUNDS

Original shipping costs are non-refundable.

Once the product has been received and inspected, the refund will be processed to the original payment method within approximately five (5) to seven (7) business days.

The time required for the refund to appear may vary depending on the financial institution or payment platform.

6. NON-RETURNABLE ITEMS

Exchanges, returns, and refunds are not accepted for:

• Discounted or sale items.
• Archive pieces or sample sale items.
• Customized or made-to-order products.
• Special orders or exclusive collaborations.
• International purchases, except in cases involving approved quality claims.

All items listed above are considered final sale.

7. DAMAGED OR INCORRECT PRODUCTS

If your order arrives damaged, defective, or with incorrect items, you must contact KRISMARCE within forty-eight (48) hours of delivery.

The request must include:

• Order number.
• Clear photographs of the product.
• A description of the issue.

After this timeframe, KRISMARCE reserves the right to reject claims related to delivery damages.

8. PROCESS FOR EXCHANGES, RETURNS, OR WARRANTY CLAIMS

To initiate any request, please contact us at:

krismarce.collab@gmail.com

Please include the following information in your message:

• Full name.
• Order number.
• Reason for the request.
• Photographs of the product.

The KRISMARCE team will contact the customer and respond as promptly as possible with the necessary instructions to continue the process.

9. ACCEPTANCE OF THIS POLICY

By making a purchase from KRISMARCE, the customer acknowledges having read and accepted this Warranty, Exchanges, and Returns Policy.